HCL Technologies Off Campus Interviews For Freshers 2013, 2014 For The Post of "Trainee" On 13th October 2014

HCL Technologies Off Campus Interviews For Freshers 2013, 2014 For The Post of "Trainee" On 13th October 2014

Name Of The Company: HCL Technologies Limited

Experience Required: Freshers 2013, 2014

Educational Qualification: B.tech,B.E,Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I)

Job Designation:  Trainee

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Type of Industry: IT-Hardware & Networking

Required Candidate Skills:

• 2013,2014 B.Tech/BE/ Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I)
• 50% throughout in academics
• No standing arrears
• Willing to relocate anywhere in India/Abroad
• Willing to sign the bond as applicable
• Willing to work in 24*7 environment
• CTC: 1.80 LPA

Package Offered : Best In Market

Responsibilities:

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.

Work Location: Chennai

About company: 
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Website: www.hcl.com

Drive Date: 13th October 2014 (Monday)

TIME:  9 AM - 11AM

Interview Venue :
BS Abdur Rahman University
GST Road,
Vandalur,
Chennai -600048.