Walk in drive at C3i on (Monday) 29th Sep to (Friday) 3rd Oct 2014 between 3.00PM to 5.00PM IST
Support Type: International Voice Process (Technical Support & Semi Technical Support). Joining within 15 days required.
Candidate Checklist:
* Candidates are requested to bring-2 copies of resume
* A valid photo identity card
* Copies of all educational and prior experience documents.
* Printout of this email for security reasons.
Contact HR: Deepa Lachoriya
Venue - C3i Support Services private Limited,
2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City
Land Mark - Beside In Orbit mall
* Position: Help desk Analyst
* Salary Range: Best in the industry
* Transportation : Home Pick up and Drop
* Timings :Rotational shift
* Location: Hyderabad
* Interview Rounds :
1. HR round
2. Technical Test
3. Operations round
4. Voice and accent round
5. Final round
Job Requirements
Skills
* Excellent verbal and written communication skills
* Customer Service Skills
* Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
* For Technical process Basic understanding on: Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
* Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.
* Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
* Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Education
* Graduate/ Under Graduate/ Diploma
* Command of English a MUST
Job Summary
The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.
Principal Responsibilities: (Essential Function)
Call Handling
* Provide comprehensive technical support services to support center customers.
* Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
* Use all available Knowledge Management Tools during the call
* Take all necessary steps to ensure customer satisfaction at the end of the call
Call Logging
* Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
* Confirm and update customer profile information as needed
Escalation
* Promptly notify management of any potentially "dissatisfied" customers
* Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Open Calls
* Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
Knowledge
* Proactively seek and possess business acumen for all clients supported
* Maintain technical proficiency in all applications utilized by clients supported
* Participate in all company organized training events
* Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
This is a mass email hence please ignore the mail if it is not relevant to your profile and interest.
Please do not reply. Walk in to apply for the position.
Candidates who attended the rounds in last 2 months are requested to ignore the mail.
Thanks
Deepa Lachoriya
Human Resource
C3i Support Services private Limited,
2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City
Support Type: International Voice Process (Technical Support & Semi Technical Support). Joining within 15 days required.
Candidate Checklist:
* Candidates are requested to bring-2 copies of resume
* A valid photo identity card
* Copies of all educational and prior experience documents.
* Printout of this email for security reasons.
Contact HR: Deepa Lachoriya
Venue - C3i Support Services private Limited,
2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City
Land Mark - Beside In Orbit mall
* Position: Help desk Analyst
* Salary Range: Best in the industry
* Transportation : Home Pick up and Drop
* Timings :Rotational shift
* Location: Hyderabad
* Interview Rounds :
1. HR round
2. Technical Test
3. Operations round
4. Voice and accent round
5. Final round
Job Requirements
Skills
* Excellent verbal and written communication skills
* Customer Service Skills
* Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
* For Technical process Basic understanding on: Computer Operating Skills - File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
* Operating System - Knowledge of hardware - RAM, HDD, devices. Knowledge of OS - Mac or Windows. Control Panel and basic hardware troubleshooting.
* Internet Concepts - Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
* Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Education
* Graduate/ Under Graduate/ Diploma
* Command of English a MUST
Job Summary
The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.
Principal Responsibilities: (Essential Function)
Call Handling
* Provide comprehensive technical support services to support center customers.
* Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
* Use all available Knowledge Management Tools during the call
* Take all necessary steps to ensure customer satisfaction at the end of the call
Call Logging
* Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
* Confirm and update customer profile information as needed
Escalation
* Promptly notify management of any potentially "dissatisfied" customers
* Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Open Calls
* Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
Knowledge
* Proactively seek and possess business acumen for all clients supported
* Maintain technical proficiency in all applications utilized by clients supported
* Participate in all company organized training events
* Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
This is a mass email hence please ignore the mail if it is not relevant to your profile and interest.
Please do not reply. Walk in to apply for the position.
Candidates who attended the rounds in last 2 months are requested to ignore the mail.
Thanks
Deepa Lachoriya
Human Resource
C3i Support Services private Limited,
2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City
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