Experience Required: Freshers
Educational Qualification:B.Tech,B.E,B.Sc,M.Tech,MCA,M.Sc
Job Designation: Trainee Application Support Engineer- 4 Posts
Functional Area: Application Programming
Type of Industry: IT-Software Services
Required Candidate Skills :
- Good communication skills and Presentable.
- Should be fluent in English language both writing and speaking.
- Knowledge in Product installations and configuration
- Good anlytical and problem solving skills
- Good Operating systems knowledge ( AIX, Unix, Linux) and Scripting knowledge
- Fair Networking knowledge and
- Working Knowledge on Web Application Servers
- Tomcat, WebSphere, WebLogic, IIS
- Database BASIC administration knowledge Oracle/SQL Server/ DB2
- Ready to relocate
- Quick learner
- Positive attitude
- Passionate and committed to work under pressure and should be willing to work on night shifts.
- able to stay abreast of new technologies
- Readiness for extensive travel for short and long term assignments (at times with short notice)
JOB DESCRIPTION:
- Provide support to Clients and as well to cross-team on Product installation and issues
- Respond to e-mail and telephone support requests
- Remotely connect to on-site computers, determine minimal use-case to recreate issue, solve issues if possible or provide concise details to development for further analysis and resolution
- Use problem solving skills to investigate and solve reported product issues.
- Capture details of each support request in ticketing system
- Help TEST fixes provided by development and incorporate them into client sites
- Contribute to update the troubleshooting information and Knowledge repository.
- Shall report to Team Lead and update on the progress and status of the team and the cases being handled by the execution team.
- Troubleshooting of operating system/network/database on-site when required.
About company:
Intense Technologies is an enterprise software products company offering a range of productized solutions across the Enterprise Content Management and Enterprise Customer Communication Management domains. Our flagship offering for enterprise customer communication management, UniServe, is a market leader across the highly competitive and demanding Indian Telecom landscape and is the preferred end-to-end enterprise customer communications management solution for customer document design, automated multi-modal delivery, enterprise reporting & self-care requirements.
Website: www.in10stech.com
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