HCL Off Campus Drive For Freshers 2013, 2014 For Graduate Engineer Trainee Post On 22nd January 2015 @ Hyderabad

Name Of The Company: HCL Technologies Limited - Infrastructure Services Division (isd).

Experience Required: Freshers 2013, 2014

Educational Qualification:  B.Tech/B.E. in circuit branches (CS, IT, ECE, EEE, E&I).

Job Designation: Graduate Engineer Trainee

Functional Area: IT Hardware, Technical Support, Telecom Engineering

Type of Industry: IT-Software / Software Services

Required Candidate Skills & Responsibilities:

• 2013/14 Batch B.Tech/B.E. in circuit branches (CS, IT, ECE, EEE, E&I).
• 60% throughout in academics
• No standing arrears
• Willing to relocate anywhere in India/Abroad. 
• Willing to sign a service agreement of 18 months and probation of 15 months.
• Willing to sign the Service Agreement as applicable
• Willing to work in 24*7 environment

Job Description:

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.

Drive Location : Hyderabad

Work Location: Pan India

About company: 
HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.

Website: www.hcl.com

Walk-in Interviews on 22nd January 2015

Walk-in TIME: 9am

Walk-in Venue :
Malareddy Engineering college, Doolapally Road,
Maisammaguda,, Dullapally,
Hyderabad, Telangana 500043